Frequently Ask Questions

How long do you support your themes?

Purchased theme license grants you access to theme support for 6 commencing months from date of purchase. After this date, in case you require an additional support please purchase additional support package (regular  cost 50$) – you can contact us by raising support ticket here.

Can I Order Theme Customization or Custom WordPress Theme Project?

Yes, we can design & develop custom WordPress theme for you, develop website or online shop (eCommerce) or customize existing project. This kind of work is always quoted individuall and availability will depend on our work load.

Please check custom WordPress website development page for more updated info about the process.

 

Do You Provide an Advanced WordPress Theme Installation Service?

Yes, we can install the theme on any website powered by WordPress (self hosted). Please contact us via Live Chat button or via Support Tickets (presale question) for a quote. Cost & completion time will depend on amount of work required.

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Can I Use Theme Bullet’s WordPress Templates with Genesis Framework?

No, our WordPress themes are not compatible with Genesis framework as majority of them already include framework, that allows users to customize and built sufficient and effective websites.

Can You Install WordPress Theme Like Demo Website For Me?

Yes, we do provide installation service. Here you can purchase standard WordPress theme installation for your website to look like demo website.

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I purchased the theme. What’s next?

Once you purchased your new shiny WordPress theme, you can download it straight away from your account page. It will be available instantly once your payment gets processed and confirmed via PayPal.

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How Do I Add a Coupon Promo Code?

If you were lucky and found / received or noticed any discount coupon codes for our themes you can use them at the checkout.

Browse WordPress themes normally, click Buy Now and you will be directed to checkout screen, where you can add & apply coupon code. 

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How Do I Download Purchased Theme?

Once payment is made and confirmed by PayPal you can download your WordPress theme from your account page.

How To Ask a Question on Questions & Answers Page?

This FAQ explains how to add you questions to Questions section of our site.

Although initially we planned to let ‘public users’ to post questions so we could make the idea what people have a problem with, however finally we decided that the Quesions & Answers pages will be available to registered & active users only.

This is due to the fact that there is so many black hat SEOs and spammers out there who would like to take opportunity to spam their links everywhere they can.

So if you bough our theme before and would like to make a use of Questions section as a form of support please fill free to do so. Please register first and send us over your theme details, so we can address your issues more efficiently.

From ourselves we will try to add more and more Questions & Answers that may help you to get going with our themes.

Aslom – Sports & Outdoor WordPress Theme

No, Aslom Theme will be working correctly without any additional plugins. However we did use some free extensions. You can find all the details in the documentation included in your theme. 
Yes, Aslom supports eCommerce toolkit called WooCommerce. Installation process and configuration is very easy. Additionally you will be able to add extra functionalities. More information can be found in documentation.

Yes, we can install theme and all the plugins to make it ready for you. However we charge additional fee for this server – that costs $50. Please contact us by using our contact page.

Where I can find good or free images for my website?

Here are good places to look for images:

  • Creative Market – Wide Selection of photos and graphics from talented creatives from all over the world
  • FreeImages.com – Previously knows as SXC.hu – Free stock images
  • PublicDomainPictures.net – Free, public domain licensed photos.
  • StockFresh.com – Stock Photo – Fairly inexpensive photos from professionals

Do WordPress themes and Joomla Templates include photos?

Photos are not included in the themes packages so you will need to get your own photos.

CookBook Food WordPress Theme FAQs

It is really easy. Once you buy our CookBook please unzip the package and check step-by-step documentation provided with the theme. Additionally package included sample data XML file which can be imported to your WordPress powered website. Should you have any problems with installation, please contact us. We are here to help. 
Yes, you can add videos via custom posts Video Recipes. Currently YouTube and Vimeo are supported

 

What is your refund policy?

Because of the nature of our themes that are digitally delivered and are non-tangible goods we cannot offer refunds or chargebacks for purchased themes.

Naturally in case if you have a trouble installing the theme or it doesn’t work on your hosting account we are always happy to help you to solve the problem.

In rare circumstances we may consider refund (before 30 days from the purchase) if the theme doesn’t work properly and error related to the theme cannot be resolved by our support team.

Please not that the normal way of dealing with any problem with the theme would be to raise a support ticket and allow our support theme to resolve the issue for you.

Help-Desk