bills asked 5 years ago
Hello,
I purchased the Angle-Theme. The tbangle plugin doesn´t work. Everytime i try to install it, just a white page appears, instead of the theme.
The WP Version is 4.9.8
Thanks!
Themebullet Staff answered 5 years ago
Hello Bills,
most likely it’s related to PHP memory limit set on your hosting package. You may want to increase the memory limits and upload limits for your WordPress settings. You can do it in few different ways. FTP connection is needed for these method (you can use free software like FileZilla to connect to your hosting). Please refer to your hosting account information on the settings needed. Possible methods
1) Via php.ini file on your root hosting account. Normally it is folder called public_html. It is folder where your WordPress is installed.
upload_max_filesize = 128M
post_max_size = 128M
max_execution_time = 300
memory_limit = 512M
2) Increase limits via .htaccess file. Connect via FTP and find file .htaccess. Open it with simple text editor i.e. Notepad, GEdit or whatever else is available for you to use depending on your computer and add following lines to the files:
php_value upload_max_filesize 128M
php_value post_max_size 128M
php_value max_execution_time 300
php_value max_input_time 300
php_value memory_limit = 512M
Please note that in some cases on shared hosting packages these techniques may not work and you may need to contact your web host so they can help you out to increase these limits.
Normally these should solve the ‘white death screen’ issue that in many cases is related to more demanding plugins, themes.
If that doesn’t help feel free to raise a support ticket and we will be able to assist you further.
Best regards,
Jake